Services

Never Ride Alone

No matter where you ride, we've got you and your bike covered. With a range of services to support you at every turn, you can keep your bike in tune, protect it against theft, and get help whenever and wherever you need it.

Included with every bike

A smooth ride comes standard.

Every Cowboy has the essentials built in to give you peace of mind on the road.

2-year warranty
In-app customer service
Over-the-air updates and diagnostics
Find My Bike position tracking

Cowboy Care Coming soon

We come to you.

Keep your bike in perfect shape with the on-demand maintenance service operated by our expert technicians.

Unlimited on-demand bookings.
Servicing at your address of choice.
Cost of spare parts included.
Free duplicate battery key in case of loss.
Travel cost covered for repairs.

Theft Protection Coming soon

Keep your bike secure.

Ride worry-free with Theft Protection. Our package gives you access to Theft Alerts and a convenient plan to insure your ride.

Cowboy x velofix

Convenient at-home bike set-up and maintenance.

Cowboy bikes are easy to set up and maintain, but for when you need an extra pair of hands velofix is at your door. velofix is the premier mobile e-bike service in the U.S., providing at-home assembly and maintenance of your bike.

Services overview We've got you and your bike covered.

Included with every bike

A smooth ride comes standard.

2-year warranty
In-app customer service
Over-the-air updates and diagnostics
Find My Bike position tracking

Included with every bike

Cowboy
Care Coming soon

We come to you.

Unlimited on-demand bookings.
Servicing at your address of choice.
Cost of spare parts included.
Free duplicate battery key in case of loss.
Travel cost covered for repairs.

Theft Protection Coming soon

Keep your bike secure.