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Cowboy e-bike Returns

At Cowboy, no order is complete until you are fully satisfied. This is why we make returns free and easy within a 14-day period.

Try the bike out and if for any reason you aren't convinced it's for you, we'll take it back. Just let us know within 14 days. The Cowboy team will be in touch to arrange the logistics and cover the shipping costs.

We suggest you hold on to the packaging during the return period in case you need to send the bike back to us for any reason.

Please note that this return offer only applies to the bike and any custom accessories you purchased with it (kickstand and/or luggage rack). 14-day returns of third-party accessories including the Kryptonite Lock, Quad Lock Case or Quad Lock Mount can only be accepted if the items are unused, in their original packaging and in a resellable condition.
Cowboy will still be in touch to arrange the logistics with you and cover the shipping costs.

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